All orders are dispatched within 48 hours, subject to payment clearance and stock availability. If an order is placed on a weekend or on a public holiday, the order will be dispatched within 48 hours from the next business day. Once your order has been dispatched, the shipping address cannot be changed.

Please note: we dispatch daily, Monday–Friday excluding all Australian national and Victorian state public holidays.

All of our parcels require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm; please note, we cannot deliver to Australian and/or International Post Boxes. If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted delivery card will be left. For Australian orders, the parcel will be redirected to your local post office for pick up. For International orders, the parcel will be re-delivered the following day with an option to re-schedule the delivery.

Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. Alternatlivey, you can log in to your account to access this information. 

ITEM AVAILABILITY

Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase an item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund.

AUSTRALIA & NEW ZEALAND

Free shipping for Australian and New Zealand orders over AU$250.

MM Söhn delivers within Australia for a flat rate of AU$10 and to New Zealand for a flat rate of AU$30 for orders under AU$250. Orders are delivered on a next business day service to metropolitan and city areas. For the Northern Territory, rural and remote areas, please allow up to 5 business days for delivery.

MM Söhn delivers internationally for a flat rate of AU$45. All orders are dispatched on an express service and will generally be delivered within 10-15 business days depending on your location. For international orders, we cannot deliver to post boxes so please ensure you provide an alternate delivery address.

Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not MM Söhn. Please contact your local customs offices for more information regarding duties and taxes.

DELAYS

Delivery delays may occur during high volume and peak periods or due to unforeseen circumstances beyond the control of MM Söhn. During these times, please allow an additional 5 business days for your order to be delivered. In the event that your order is affected by delay, upon being made aware of the delay by the courier, MM Söhn will contact you to advise.

CONSUMER GUARANTEES

MM Söhn will provide you with a full refund if the product purchased from us, via the MM Söhn Online Shop:

• is faulty, not of acceptable quality or unsafe; or
• does not match the descriptions made on the website, or given to you by an authorised MM Söhn representative.

If a product that you have purchased from us is in accord with the above, please contact info@mmsohn.com for a Returns Authorization number (RA#) as soon as you become aware. This must be done within 30 calendar days of receiving your order. Please note, accessories cannot be returned and refunded unless they are faulty.

To ensure your item will be eligible for a return, MM Söhn recommends the following:

• do not apply any body moisturisers before trying any clothes in order to avoid marking delicate fabrics.
• be careful of make-up rubbing off when trying on garments.
• remove all jewellery to avoid snags and ladders with delicate fabrics and knitwear structures.

Items that are damaged by you or which have undergone general wear and tear are not considered to be faulty and are not eligible for repair, replacement or refund.

Where possible MM Söhn will repair faulty items. You will receive a full refund if the item cannot repaired or replaced. If you would prefer to exchange your items, please be aware that we can only replace it for the same product in the same size, subject to availability.

A 'change of mind' return means any return of a fully priced item (excludes sale items) that is correctly described, is safe, of acceptable quality and not faulty. MM Söhn accepts 'change of mind' returns for fully priced items purchased from the MM Söhn Online Shop in accordance with the following terms:

• Item has been purchased at full price from the MM Söhn Online Shop. No 'change of mind' refund is offered for items purchased on sale.
• Item(s) have not been worn, altered, damaged, washed or dry-cleaned.
• Item(s) have all tags attached, and any item specific packaging (dust bags etc) are also included.
• MM Söhn Online Shop Return Procedures has been followed (see under) and a RA# has been requested within 7 days of order receipt.

In the event that a 'change of mind' return does not meet any of the above terms, MM Söhn reserves the right to reject the return.

• Please call the MM Söhn on +61 3 9415 7470 or email info@mmsohn.com to register for a Return Authorization number (RA#) and form within 7 days of order receipt. The RA# form and original receipt must be enclosed with the returned item(s).
• Item(s) must not be worn, altered, damaged, washed or dry-cleaned.
• Item(s) must have all tags attached.
• Items being returned must be securely wrapped, including any item specific packaging (dust bags etc), and sent back to the MM Söhn Online Shop Returns within 7 days of the issue of your RA#.
• Please send your item(s) using registered post with a tracking facility that requires a signature upon delivery. MM Söhn accepts no responsibility for items not received.

Please send your return item(s) to:
Attn: ONLINE SHOP RETURNS
MM Söhn
165 Gertrude Street,
FITZROY VICTORIA 3065
AUSTRALIA

Once your return is received at MM Söhn, the item(s) will be checked to ensure it/they comply with our returns policy. A return outcome will be determined.

In the case that the return is unsuccessful, a MM Söhn representative will contact you immediately.

For more information regarding returns please contact us:
t: +61 3 9415 7470 e:info@mmsohn.com

MM Söhn does not accept exchanges as such, for items purchased online. If you would like a different size or style, you must return the original item for a refund, and then place a separate order for the new item.

Refunds require up to 5 business days to be processed once received at our return address. Once a return has been successfully processed, the original payment method will be used to refund in full, the value of the item(s) returned. Shipping costs associated with the order will not be refunded for 'change of mind returns'.

Following our processing of your refund, please allow up to 5 business days for the funds to appear back into your account.

Below is information on the sizing of mm söhn garments to assist you when selecting a size at the mm söhn online store.

As each mm söhn garment is handmade, there may be slight measurement differences that are inherent to the manufacturing process, so provided on each individual product page are guidelines that relate specifically to that garment.

To help you choose the best size, we recommend that you compare your body measurements to the chart below as well as check the information provided for each garment.

BUST: measure the circumference around the fullest part of your bust with your arms down

WAIST: measure the circumference around the narrowest point of the true waistline above your navel and below your ribcage

HIP: measure the circumference around the fullest part of the hip ensuring the tape is across the bottom, this will be approximately 21/22cm below your waist.

Please note that all measurements are supplied in CM.

The following Privacy Policy applies to the products and services provided on line via the internet exclusively by MM Sohn Pty. Ltd. ABN 82 164 089 561 of 165 Gertrude Street, Fitzroy, Victoria, 3065. In this policy, the words ‘we’, ‘our’, ‘us’, 'MM Söhn', ‘MM Sohn Pty Ltd ’ and ‘Site’ refer to mmsohn.com, MM Sohn Pty. Ltd. and all of its related entities. This Privacy Policy applies to and should be read in conjunction with the MM Söhn Online Shop Terms & Conditions of Use & Service (collectively, the ‘Agreement’), which are available on mmsohn.com.

MM Söhn is entitled, at its sole discretion, to amend, add or remove any part of this Privacy Policy at any time without notice. An amended version will be posted on the MM Söhn website as required. We suggest that you visit our website regularly to keep up to date with any such amendments, additions or removals.

MM Söhn recognises the importance of protecting the privacy of personal and financial information. We have employed strict policies and security measures to protect the information you provide us. When you register online with MM Söhn, use the Site, or provide us with your personal information in store, you give us consent to process and use such submitted personal data in accordance with this Privacy Policy. This privacy policy applies to all protected personal information collected, maintained or used by MM Söhn.

MM Söhn will only collect information about you when you provide it to us, and we only collect information to provide better services to all of our users and customers.

We collect information in two ways:

Information you give to us directly. This information typically includes:

• your name, email address, first name, surname, address and domain name, and may also contain your username or any other information required to process an order through the Site.
• We may combine the information you give to us directly with the information we collect through your use of our service.
• We may from time to time supply the owners or operators of third party websites from which it is possible to link to MM Söhn with information relating to the number of users accessing the Site from such third party websites. You will not personally be identifiable from this information.

In delivering our products or collecting and using your personal information, we may be required to disclose some of your personal information to third party organisations, including external service providers; our legal, accounting, financial or other professional advisors; and regulatory or government authorities as required by law.

MM Söhn uses a number of security measures to protect the information you provide to us.

We protect your personal information by:

• When purchasing from us, your financial details are not collected and/or stored by MM Söhn on our own servers.
• MM Söhn utilises secure payment gateway services provided by eWay and PayPal which provide the link between our website, the banks and the credit card companies, making it easy and safe for you to purchase from the MM Söhn Online Shop. eWay and PayPal use the latest, industry standard encryption technology to transmit and encrypt all credit information and transactions.

For further information on security, certification and encryption processes, refer to the eWay and PayPal websites.

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from our database at any time by contacting Customer Care at info@mmsohn.com.

You have the right to access personal information held by MM Söhn about you, subject to the restrictions provided by law. We endeavour to keep information about you as accurate as possible.

If you are concerned about our use of your personal information or if you would like to review or change the information you have supplied to us, please email info@mmsohn.com.

For more information regarding privacy issues in Australia, please visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.

• information collected by our server, including the internet protocol (IP) address used to connect your computer to the Internet, operating system and platform, the average time you spend on mmsohn.com, pages visited, information searched for, average access time, and websites you have visited previously, as well as other relevant statistics;
• cookies and other anonymous identifiers, which we send to your computer's browser for record-keeping purposes.

HOW WE USE YOUR INFORMATION

• deliver products to you, to collect payments and to manage your account, to market to you directly, as well as provide you with information about our products and services, and to notify you of changes to our products and services;
contact you about new products, projects or seasonal promotions. If you wish not to receive such communications, you can unsubscribe by sending an email to unsubscribe@mmsohn.com. You can also unsubscribe from the mailing list by clicking on the unsubscribe link that can be found in all communication emails that are sent;
• provide, maintain, protect and improve our services, to develop new ones, and to protect our services and our customers. We may also use this information to offer you tailored products, projects or seasonal promotions;
• keep a record of your communications with us to help solve any issues or disputes that might arise.

• measure the use of the Site and to administer and improve the Site. This statistical data is interpreted by MM Söhn in its continuing effort to improve the Site and your shopping experience.
• gather information on which web pages are visited and how often, to make the Site more user friendly, and to give you a better experience when you return to the Site.
SECURITY

• restricting internal and external access to your personal information; and
• maintaining our technology systems to prevent unauthorised computer access; and
• ensuring that third parties that require access to your information, including organisations outside Australia, take such steps as are reasonable to ensure that they do not breach our privacy obligations; and
• securely destroying your personal information when your personal information is no longer needed.

Please read these Terms & Conditions and the Privacy Policy for our goods sold online, which is available via the internet (collectively, the ‘Agreement’) carefully before using mmSöhn.com (referred to herein after as the ‘Site’) and/or the other domains, products, services and/or content provided by MM Söhn Pty. Ltd. ABN 82 164 089 561 of 165 Gertrude Street, Fitzroy VIC 3065 (all of those collectively with the Site, the ‘Services’) (MM Söhn Pty. Ltd. collectively with its agents, consultants and employees, ‘MM Söhn,’ ‘we,’ or ‘us’).  By using or accessing the Services, you (‘Subscriber’ or ‘you’) agree to all the terms and conditions of this Agreement, and if you do not agree to all the terms and conditions of this Agreement you should not and are not permitted to use the Services.

MODIFICATIONS TO THE AGREEMENT

MM Söhn may in its sole discretion, modify the Agreement at any time by posting a revised Agreement through the Services. Please read the Terms of Use & Service and check back often. Modifications are effective when posted, and your use of the Services following any such posted modification and notice of same constitutes your acceptance of the terms and conditions of this Agreement as modified.

Any modifications to the Agreement made after you have placed an order will not affect and are not binding on that order unless we are required to make the change by law.

PRIVACY

Any information you provide to MM Söhn directly or indirectly via the Services is subject to MM Söhn’s Privacy Policy, which governs our collection and use of your information. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information.

LIMITATIONS OF USE

You may not do any of the following while accessing or using the Services:

• access, tamper with, or use non-public areas of the Services, or the computer or delivery systems of MM Söhn and/or its service providers;
• probe, scan, or test any system or network (particularly for vulnerabilities), or otherwise attempt to breach or circumvent any security or authentication measures;
• access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by MM Söhn (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with MM Söhn;
• scrape the Services, and particularly scrape Content (as defined below) from the Services, without the express prior written consent of MM Söhn; use the Services to send altered, deceptive, or false source-identifying information, including without limitation by forging TCP-IP packet headers or e-mail headers; or
• interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, by sending a virus to, spamming, or overloading the Services, or by scripted use of the Services in such a manner as to interfere with or create an undue burden on the Services.

INTELLECTUAL PROPERTY

Definitions: For purposes of this Agreement, the term ‘Content’ means a creative expression and includes, without limitation, video, audio, photographs, images, illustrations, animations, logos, tools, written posts, replies, and comments, information, data, text, software, scripts, executable files, graphics, and interactive features, any of which may be generated, provided, or otherwise made accessible on or through the Services.

This website contains material which is owned by or licensed to MM Söhn. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.  MM Söhn and/or third parties retain ownership of all intellectual property rights in all Content.

Unless otherwise indicated, all materials on this website, and the website itself, are protected by copyrights, trademarks and/or other intellectual property rights. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by MM Söhn.  Any other use of materials on this website, including reproduction for purpose other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of MM Söhn is strictly prohibited.

APPLICABLE LAW AND JURISDICTION

Your use of the Site is governed in all respects by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any legal proceeding directly or indirectly arising out of or relating to the Site (including but not limited to the purchase of MM Söhn products).

DISCLAIMER

The information contained on the Site is for general information purposes only. The information is provided by MM Söhn and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

For the avoidance of doubt, you agree that the display of goods or services for sale on the Site are an invitation to treat and are not a contractual offer for sale.

MM Söhn may in its sole discretion reject or not accept your offer to purchase any goods or services for sale on the Site in its sole discretion and for any reason.

MM Söhn shall not be liable for any indirect or consequential damages and, in particular, shall accept no liability whatsoever for loss of income deriving from the purchase of MM Söhn products from the Site.

This website may contain links to other websites. MM Söhn are not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. Any link to another website, and reference to third-party information, products or services linked to this website, is not, and should not be construed as, an express or implied endorsement by MM Söhn. Any questions or comments relating to such other websites should be addressed to the operator or operators of those websites.

Every effort is made to ensure the efficient operation of the Site and Services and that the information contained within the Site is accurate at all times. However, MM Söhn takes no responsibility, and will not be liable for the Site becoming temporarily unavailable in the instance of technical issues or any associated problems arising from technical or other associated issues beyond our control.

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

All orders are subject to availability and confirmation of the order price. Dispatch times may vary depending on availability of items and any delivery time guarantees made, are subject to service from our third party freight company and we will not be responsible.

The Site is available only to individuals and others who meet the terms of eligibility as accepted by MM Söhn, who have been issued a valid credit/debit card by a banking institution acceptable to MM Söhn, whose applications are acceptable to MM Söhn and who have authorised MM Söhn to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.  MM Söhn reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where MM Söhn feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks.  Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

No individual under the age of 16 (sixteen) may use the Services or provide any information to MM Söhn or otherwise through the Services (including, for example, a name, address, telephone number, or email address) without the prior consent of a parent or guardian. Any individual under the age of 16 must advise their parent or guardian in relation to MM Söhn’s Privacy Policy prior to registering to use the Site or any of the Site’s services. We reserve the right to only accept orders from those over 18 (eighteen) years of age however. You otherwise may only use the Services if you can form a binding contract with MM Söhn and are not legally prohibited from using the Services.

PRICING AND AVAILABILITY

We try to ensure that all details, descriptions and prices which appear on the Site are accurate however, errors may occur. If we discover an error in the price of any goods that you have ordered, we will notify you immediately and offer you the option to reconfirm your order at the correct price or to cancel your order. In the case that we cannot get in contact with you, we will cancel the order and refund you in full.

We do not guarantee the availability of an item until the order has been dispatched and we may have to cancel an order if an item is unavailable, in this case you will receive a full refund. If for any other reason we are unable to dispatch your order, we will notify you within 2 business days. Delivery costs are charged in addition to the order total and will be clearly marked at checkout.

The Site may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice.

PAYMENT

Prices may be displayed in different currencies and are based on current exchange rates however, all transactions will be processed in AUD. The payment methods that we accept are Visa & MasterCard via eWay from our website and PayPal via their payment gateway site.  All payments are processed through either eWay or PayPal and no orders will be dispatched until payment has been received in full.  We may contact you to verify your personal details before dispatching your order.

No customer credit card details are collected and/or stored by the MM Söhn website.

Due to security reasons, credit notes cannot be redeemed online and can only be redeemed in store at our retail store: The Signet Bureau, 165 Gertrude Street, Fitzroy, Melbourne, Victoria, 3065, Australia. 

DISCOUNT CODES

We may offer promotional discount codes to be used on the site which will adhere to special conditions that will be specified at the time of issue.

DELIVERY & RETURNS

In the scenario that an order from MM Söhn to the customer is not delivered due to fault of the courier company, it is the responsibility of MM Söhn to either replace the item or refund the customer in full depending on the original terms of sale.  In the scenario that a return from the customer to MM Söhn is not delivered, it is the responsibility of the customer to wear any losses as a result of the lost package, therefore, it is essential that all returns are sent back to MM Söhn via registered post with tracking facilities.

NOTICES & CONTACT

For the purposes of contacting MM Söhn under this agreement, providing notices under this agreement, or for any questions, MM Söhn may be contacted on:

+61 3 9939 4795

info@mmsohn.com

Terms & conditions last updated July 2014

WHAT IS THE BEST WAY TO CARE FOR WOOL?

Wool needs cleaning less frequently than other fibres, as its unique fibre characteristics resists soiling.  Wool has the ability to resist both dry and wet soiling, and stains are readily released during cleaning.

Remember that wool loves fresh air.  Hang and air garments after wearing.  When travelling hang garments for a few minutes in a steamy bathroom, the wrinkles will fall away.

Let it rest and the natural resilience and spring of the wool fibres will help recover its good looks.

CAN I MACHINE WASH A WOOL GARMENT?

Due to the natural characteristics of wool we recommend that garments are only hand washed (literally by hand - not  'hand wash' cycle in a washing machine!) in approved wool wash detergent.  Gentle agitation of the garment is usually sufficient to remove stains, rinse garment thoroughly, roll garment in a towel and squeeze to remove excess moisture, lay garment flat to dry. Washing in this way will reduce the occurrence of “felting” on the garment surface.

Washing wool in hot water will also cause the garment to shrink a few sizes and create a “felted” effect on the garment surface, so we recommend using cool – lukewarm water only.

Caring for your garment in this way will ensure greater longevity and wearability.

WHY DOES MERINO WOOL PILL?

Pilling is a surface fault characterised by the formation of little “pills” of entangled fibre on the surface of the fabric.  The formation of pills occurs during wear, washing and tumble drying by loose fibres protruding from the fabric and becoming entangled.

When rubbed, the loose fibres bundle up into small balls, anchored to the fabric by a few unbroken fibres.

Factors which influence pilling include fibre type, fibre length, yarn type, yarn twist, fabric construction and wearer characteristics.

With loosely knitted structures the fibres have more opportunity to move around and become tangled.

The fibre length, degree of twist and type of yarn, eg - single or two or more plies will affect the pilling potential of the fabric.

During initial wearing, many woollen products will exhibit pilling.  This does not mean that the garment is faulty or that the yarn used is of inferior quality.  Over time the appearance of pilling will decrease as there are not as many fibre ends to entangle, and the existing pills would have dropped off or been removed.

The fibre of the Merino sheep is the finest worsted yarn and is also noted for its elasticity and softness. Australian Merino wool used by mm söhn is selected for its fibre length and it’s Coefficient of Variation (CV).  The CV has a great impact on wear performance so that course/heavy fibres are kept below 4%.  This means that mm söhn Merino wool knitwear will pill considerably less than other wools.

We recommend the use of a “De-Piller” machine which will usually need to be used 2 to 3 times after which the loose fibre ends will be removed completely and the garment will exhibit a less fluffy appearance. 

See (www.innovations.com.au) for a great heavy duty electric lint remover / de-piller, which can also operate with batteries. (approximately $25 AUD).

WHAT IS THE BEST METHOD TO STORE KNITWEAR?

All knitwear should be neatly folded during storage. They should not be hung on Hangers for long periods of time as hangers tend to distort the natural shoulder and sleeve shape.

As moths are attracted to wool garments we recommend using cedar balls or blocks to store in your knitwear draw or cupboard, as they are natural moth deterrents.

WHAT IS MERCERISED YARN?

Mercerisation is a process applied to cellulosic fibres – typically cotton, but hemp and linen can be mercerized also – to increase lustre.  It is done after weaving (in the case of fabrics) or spinning (for yarns or threads).  But early on it was found that the process also had secondary benefits:  the mercerized fibres were able to absorb more water, and therefore absorb more dye, making the colour of the dyed cloth brighter and deeper. 

The difference is dramatic:  mercerisation increases the absorption of dyestuffs by as much as 25%. Not only is the colour brighter, it also gives the cloth a better resistance to multiple washings, keeping the colours bright and unchanged over time.   In addition to increasing lustre and affinity to dyestuffs, the treatment increases strength, smoothness, resistance to mildew, resistance to pilling and also reduces lint.  So higher quality yarns used bymm söhn, are always mercerised.